Question 1

What's included in each plan?

Accepted Answer

Free Plan: 200 AI minutes welcome bonus (one-time upon sign-up), basic YouTube transcript extraction, basic video/GIF downloads from YouTube and Twitter, community support. Lite Plan: 2,500 AI processing minutes per month, AI-powered transcription, smart summaries, mind maps, export to SRT/VTT/PDF/DOCX, 99.9% transcription accuracy, unlimited HD downloads (up to 8K), high-quality audio extraction, email support. Pro Plan: 10,000 AI processing minutes per month, all Lite features plus batch processing (up to 10 videos at once), priority email support, and 15% off on plan renewals.

Question 2

How does the 200 free AI minutes bonus work?

Accepted Answer

When you sign up for a free TubeHub.ai account, you'll instantly receive 200 AI processing minutes as a welcome bonus. This lets you try our AI transcription, smart summaries, and mind map features risk-free. The bonus minutes are valid for 30 days from sign-up and don't renew. After using them, you can upgrade to a paid plan for continuous access.

Question 3

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel anytime. Your subscription remains active until the end of your current billing period, so you'll keep access to all paid features until then. No cancellation fees.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and popular digital wallets through Stripe, our secure payment processor. All transactions are fully encrypted and PCI-compliant.

Question 5

Can I upgrade or downgrade my plan?

Accepted Answer

Absolutely! You can switch plans anytime from your account settings. Upgrades take effect immediately, and you'll be charged the prorated difference. Downgrades take effect at the start of your next billing cycle, so you won't lose any paid features before then.

Question 6

How do AI processing minutes work?

Accepted Answer

AI minutes are consumed when you generate transcriptions, summaries, or mind maps. It's simple: a 10-minute video uses 10 AI minutes. The Lite plan includes 2,500 minutes/month, and the Pro plan includes 10,000 minutes/month. Please note that unused minutes expire at the end of each billing cycle and don't roll over.

Question 7

Is there a student discount available?

Accepted Answer

Yes! Students and educators with a valid .edu email address are eligible for a 30% discount on any paid plan. To claim your discount, please email us at support@tubehub.ai from your .edu email address to verify your status, and we'll send you a discount code.

Question 8

Do you offer custom plans for businesses?

Accepted Answer

Yes, we offer custom enterprise solutions for businesses with higher usage needs or specific requirements. If you need more than 10,000 minutes per month or want custom features like SSO, dedicated support, or API access, please contact our sales team for a personalized quote.

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